PUBLIC REPUTATION BASELINE
4.4/ 5
★★★★★Steady this month. London highest at 4.8, Riviera lowest at 3.9.
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GROUP PERFORMANCE DASHBOARD
Reputation, at a glance.
A clear view of performance across the group.
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Simple answers, grounded in the data
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TOTAL PUBLIC REVIEWS
12.4K
264 new this month. Cannes leads with 5,311, Riviera has 71.
GUEST FEEDBACK
85% Of Recent Reviews Are 4–5 Stars
Mostly positive. Watch value or billing at Cannes; low ratings at Plage; service at Monaco.
MANAGEMENT PRIORITIES
3 Priorities For Management
GUEST FEEDBACK PULSE
1 Month Rating Mix
Rating distribution from currently available dated Google, Tripadvisor and OpenTable records4–5 stars1183 stars71–2 stars14
The chart shows how the balance of 4–5-star, 3-star and 1–2-star ratings changed across the selected month. The figures above show the number of reviews in each group.
FIVE LOCATIONS
Current Baseline
RANK / LOCATIONREVIEWSSTATUS30 DAY TREND
RECURRING CONCERNS
Watchlist Priorities
ActionCannes · Value or billing concern
3 recent reviews point to value or billing concern. Check the itemised bills and menu wording. Correct any unclear charge or pricing explanation.
ActionPlage · Low ratings to review
4 low ratings need a venue check. Read any available comments, identify what went wrong and decide the specific correction for each visit.
ActionMonaco · Service complaint
2 recent reviews point to service complaint. Review the affected shifts with the venue manager. Identify whether the failure was pacing, ownership or conduct, then reset responsibilities with the team.
SOURCE COVERAGE
Review Mix
Google10.3K reviews83.3%4.4 ★
Tripadvisor2,044 reviews16.5%4.1 ★
OpenTable21 reviews0.2%4.7 ★DATA QUALITY
Snapshot Roadmap
Current StatusGoogle Business, Tripadvisor, OpenTable, Instagram and Google Analytics refresh live every morning. Any source that cannot refresh shows its last capture date.
ZenChefThe one pending connection: reservation and guest-booking data.